Good habits for using escrow with digital products

Escrow works best when both sides use it properly. These habits build trust with buyers and make disputes less likely.

For sellers

Be open about what you're selling:

• Say exactly what's delivered: files, access and documentation.
• Give an honest delivery time.
• Include screenshots or a demo.
• List the tech stack.
• Mention anything the buyer will need, such as hosting or API keys.

Talk in the deal chat:

• Post an update when you start the delivery.
• Share screenshots as you go.
• Ask any questions early.
• Keep all communication on the platform.

Deliver properly:

• Organize the files clearly (README, src/, docs/).
• Include setup instructions.
• Say how you'll answer questions after the sale.
• Share every file through the deal chat.

Handle disputes calmly:

• Reply to dispute messages promptly.
• Upload clear evidence.
• Stay professional, even when you're annoyed.
• Accept the moderator's decision.

For buyers

Read listings carefully:

• Check what's included and what isn't.
• Make sure the delivery time works for you.
• Look at the seller's feedback and past deals.

Check the delivery thoroughly:

• Test every feature.
• Check the quality of the source code.
• Make sure every file is there.
• Don't rush. There's no timer on the escrow, and the money stays held until you confirm.

Keep a record:

• Take screenshots of any problems.
• Note missing features or files.
• Raise concerns in the deal chat.

Leave honest feedback:

• Positive feedback helps good sellers.
• Fair criticism helps other buyers.
• Rate the deal on what actually happened.

Why escrow works for both sides

The seller knows the money is real before delivering, because it's already held. The buyer knows the seller isn't paid until they confirm receipt, or until a moderator decides a dispute. Neither side has to go first on trust.