How disputes work on EPICSWP

When a deal goes wrong, either side can ask EPICSWP to step in. This is how a dispute works from start to finish.

Opening a dispute

Either side can open a dispute while the deal is active, up until the buyer confirms receipt:

• Click "Open dispute" in the Actions panel
• Give a reason of at least 10 characters
• The deal is frozen straight away, and nothing more can happen until it's resolved
• Both sides are notified
• Aegis, EPICSWP's assistant, posts a message in the deal chat to start gathering the facts

What Aegis does

When a dispute opens, Aegis:

1. Introduces itself as EPICSWP's assistant
2. Reads the case file: the listing, the chat history and the timeline
3. Asks the person who opened the dispute what went wrong
4. Asks follow-up questions one at a time
5. Reminds both sides to upload evidence

Aegis doesn't decide anything. Its job is to gather the facts and summarise the case for the moderator.

Evidence upload

Both sides can upload:

• Screenshots
• PDF documents
• Payment receipts
• Chat logs from other platforms, if they're relevant
• Code samples
• Test results

Send original files. An edited screenshot or a timeline that doesn't add up will count against you.

Case summary report

Once the facts are in, Aegis writes a case summary for the moderator as a PDF. It includes:

• A report ID and timestamp
• A summary of the timeline
• The buyer's account of what happened
• The seller's account
• The evidence received
• Points the moderator may want to look at
• A note that the decision rests with the moderator

Moderator decision

A human moderator reviews:

• The case summary
• All uploaded evidence
• The complete deal chat
• The listing description

Then the moderator decides what happens to the money. It can go to the seller if the buyer's claim doesn't hold up, back to the buyer if the seller didn't deliver what was promised, or be split between them when both share the blame. Nobody can promise a particular outcome in advance.

How long it takes

There's no fixed timetable. It depends on how quickly both sides answer and send evidence, and on the moderator's review. The money stays held until the moderator decides, so answer promptly and send everything you have at the start.

Why a person makes the decision

The assistant does the sorting: reading the chat, collecting the evidence and putting the case in order. A person makes the call, because deciding who's right in a dispute takes judgement about context and intent. Both sides get a say, and the deal chat is the record everyone works from.