When to open a dispute, and how to file a strong one

Opening a dispute freezes the escrow deal and brings in a human moderator. It's the strongest tool a buyer or seller has, so use it carefully.

When you should open a dispute

As a buyer, open one if:

• The seller never handed over the login details.
• The account is clearly different from the listing, for example half the promised subscribers, fake engagement or undisclosed channel strikes.
• The seller is trying to take the account back after the handover.
• The seller hasn't responded for more than 48 hours after you paid.

As a seller, open one if:

• The buyer has the account and won't confirm receipt, with no reason given.
• The buyer asks for your own passwords, 2FA codes or recovery codes, beyond the login of the account being sold.
• The buyer keeps delaying their checks long after getting access.

When you shouldn't open a dispute

• You haven't talked to the other side yet. A message in the deal chat often sorts it out.
• The numbers are only slightly off. Subscriber counts change daily, so small differences are normal.
• You've changed your mind. Escrow isn't a return policy.

How to file a strong dispute

1. Be specific. Say exactly what went wrong, with dates and times.
2. Upload evidence: screenshots of the listing and of the account after the handover, chat messages and anything else relevant.
3. Be honest. Exaggerated claims are easy to disprove and hurt your credibility.
4. Stay on the platform. Don't take the argument to Discord or email; moderators can only act on what's in the deal chat.

What happens after you file

• The deal is frozen, and no money moves until the dispute is decided.
• The other side is notified and can respond.
• A moderator reviews the chat history, the listing and any uploaded evidence, then decides.

Depending on the evidence, the moderator releases the money to the seller or returns it to the buyer. Bad faith on either side can also get an account suspended.

Aegis can help

If you're unsure whether to file, type @Aegis in the deal chat. Aegis is EPICSWP's assistant: it watches deal chats for scam patterns, can suggest whether a dispute makes sense and can summarize a case for the moderator. The decision is always made by a human moderator.