How do I leave feedback on EPICSWP?
After a transaction, you can leave feedback for the other party on their profile page. Be honest, detailed, and fair in your assessment.
Can I edit or remove my feedback?
Feedback can be edited within a certain time frame after posting, but it cannot be removed. This is to maintain the integrity of the feedback system and provide honest information to all users.
What should I do if I receive negative feedback?
If you receive negative feedback, it's important to respond professionally. If you believe the feedback is unjust, contact our support team with detailed information about the transaction.
What is a dispute on EPICSWP?
A dispute occurs when a buyer and seller have a disagreement about a transaction. It may involve issues like non-delivery of goods, delivery of goods not as described, or non-receipt of payment.
How do I raise a dispute?
If you have an issue with a transaction, go to your transaction history, find the relevant transaction, and click on "Active Dispute". Provide as much detail as possible about the issue.
How does EPICSWP handle disputes?
Our dispute resolution team will review all information and communications related to the transaction. They will then make a decision based on the evidence provided. In some cases, we may need to contact you for more information.
How long does it take to resolve a dispute?
Resolution time can vary depending on the complexity of the dispute, but we aim to resolve all disputes within 14 days.
What happens if I lose a dispute?
If you lose a dispute, the transaction may be reversed, you may be required to return goods or refund payment, or other actions may be taken according to our dispute policy. Severe or repeated violations may result in account suspension.
What can I do to avoid disputes?
Clear communication is key. Ensure all terms are agreed upon before proceeding with a transaction. Also, use our Escrow or Middleman services for added security.
I have more questions about feedback and disputes, who do I contact?
If your question hasn't been answered here, please reach out to our customer service via the "Contact Us" page on our website. We're here to help.
